Frequently Asked Questions

Keypoints

Q: Am I fit enough to enjoy a walking holiday?
A. Our walks are conducted at a leisurely pace and most walks are not overly taxing. Still, we recommend you read our walk grading guide to get an idea of the level of fitness required for each trip.

Q: Does the guide speak English & Spanish?
A: Yes our guides are British and speak English as their first language, they also speak fluent Spanish.

Q: What weather conditions can I expect?
A: The short answer is varied. Generally speaking conditions are mild and sunny. However, the mountains in Tenerife can be very much cooler than the coast. During winter there are days when the National Park can receive a significant snow-fall and be icy. We tend to avoid high peaks during these conditions, but you can still expect a chance of rain, so a warm layer and a waterproof are recommended just in case.

Q: What is the terrain like?
A: Most of our walks follow established footpaths, trails and tracks, these can be rocky underfoot and steep in places. Conditions are usually dry, though some muddy spots will result following heavy rainfall. In the National Park the high-altitude conditions (2,000) add another dimension to the difficulty, the thinner air makes it harder to breath and there is a risk of Acute Mountain Sickness (AMS) on the highest peaks.

Q: What equipment do I need to bring with me?
A: See our Equipment List in the FAQ section. Remember its your responsibility to bring the correct kit and we provide the kit list for safety reasons as well as comfort. If you do not have the right clothing or equipment we reserve the right to refuse to take you out in the mountains and you will lose your deposit.

Q. What if the weather conditions are bad and we can't go on our intended route?
A. If the weather conditions don't allow us to do our intended route, we'll either reschedule your trip or suggest an alternative hike and do our best to give you a good days hiking somewhere on the island. However, if the weather is going to be too severe to head out anywhere we'll cancel the hike for safety reasons and reschedule for a later date where possible.

Q: Do I need insurance?
A: Yes, you should have Mountain Rescue Insurance as well as adequate medical insurance. The Austrian Alpine Club (UK Section) provides world-wide Mountain Rescue Insurance and repatriation for their members from as little as £33.50 per year and you can enjoy a host of other benefits including discounts in outdoors stores and discounted accommodation in Alpine Huts. As a bare minimum, EU and EEA Citizens should acquire their European Health Insurance Card (EHIC) to access national healthcare services whilst in Spain, this is normally free of charge for urgent treatment. However, travel insurance covering medical bills is recommended.

Q: What About Accommodation?
A: We are more than happy to recommend suitable accommodation for your walking holiday. Our recommendations based on both quality and location, ensuring a high standard and well suited for our walking needs. You are, of course, more than welcome to arrange alternative accommodation if you prefer.

Q: Do you supply food and drinking water?
A: Drinking water is provided for all our walks and we provide packed lunches which includes a hearty sandwich, fruit, snacks and/or chocolate, however, please note that some of our walks include the opportunity to take lunch in a local restaurant. Whilst we can cater for vegetarians and provide gluten free lunches, we regret we cannot cater for people with severe food allergies.

Q. Can I cancel or reschedule my booking?
A. Yes, though as we work on a private booking basis, once we accept your booking we turn away other enquiries for the same dates, so if you cancel your deposit is forfeit. If you reschedule your booking, as a gesture of goodwill we will normally transfer your deposit to your new date, but we will do this only once, if you reschedule a 2nd time, you will lose your original deposit and you will be asked to pay again. If you cancel with less than 24 hours notice, full payment is due.

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